Help & support

SafeKeep is made by one developer, Usman Mahmood (BinaryCraftsmen). Every email is read and answered, usually within 3 business days.

Contact

• In the app: Settings → Contact support or Report a problem. It fills in an email for you, with your app and device details if you want them, and your email app sends it. It also works from the sign-in screen (Need help?).
• Email: binarycraftsmen@gmail.com
• Please include your phone model, your Android version, SafeKeep's version (in the app: Settings → About) and what happened.
• Never send your documents or photos of them. They aren't needed to help you, and email isn't encrypted the way SafeKeep is.
• A page SafeKeep couldn't read? The review screen offers Report. It sends the details listed in the Privacy Policy (section 8), never the image.

Common questions

Where are my documents?

On your phone, encrypted. SafeKeep's servers never receive them, so we can't see them, and we can't recover them for you.

What if I lose my phone or uninstall SafeKeep?

SafeKeep has no backup yet, so your documents exist only on that phone, and they're gone with it. Keep the originals of documents that matter.

I deleted a document by mistake

Open the menu, then Recently deleted, and tap Restore. Deleted documents stay there for 30 days.

My reminder didn't show up

Check that SafeKeep may send notifications (your phone's Settings → Apps → SafeKeep → Notifications). For reminders on the minute, also allow Alarms & reminders; without it they can arrive up to 10 minutes late.

How do I add photos from another app?

Use that app's Share button and pick SafeKeep. SafeKeep finds the page's edges, lets you adjust the crop, and then saves it like a scan.

Does SafeKeep read my documents?

The text is read on your phone, so search can find any word on a page. Cloud AI auto-fill is optional; when you turn it on, SafeKeep tells you what is sent before it is. The Privacy Policy explains it all.

How do I delete my account?

In the app: Settings → Delete account. Without the app: see Delete your account.

Why do I see ads?

The Free plan shows non-personalised ads from Google AdMob: one at the end of Home and of your document list, and sometimes a full-screen ad after you finish saving documents. Ads never appear over your documents, and they never see them. Where the law asks for your choice (for example in the EEA and the UK), SafeKeep asks first, and Settings → Ad privacy choices changes it.

Is there a paid plan?

Not yet. A Plus subscription without ads is planned; Your plan in the app shows what it will add. Nothing can be bought in SafeKeep today.